Introduction
At Cano’s clinic, we strive to provide high-quality pet care products including grooming tools, animal handling equipment, clinic essentials, feeding solutions, and cleaning supplies. Your satisfaction is our priority, and our refund and returns policy is designed to ensure a transparent and fair shopping experience.
Eligibility for Returns
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Products must be returned within 14 days of delivery.
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Items should be unused, in original packaging, and in the same condition as received.
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Only physical products are eligible for return; consumables or damaged items caused by misuse will not be accepted.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including:
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Grooming tools once used (e.g., scissors, combs).
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Feeding bowls and stations that show signs of use.
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Cleaning supplies if opened or partially used.
Refund Process
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Once your return is inspected and approved, a refund will be issued to your original payment method.
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Refunds may take 5–7 business days to process depending on your payment provider.
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Shipping costs are non-refundable unless the return is due to a defective or incorrect product.
Exchanges
We only replace items if they are defective or damaged upon arrival. In such cases, you may request an exchange for the same item.
Damaged or Defective Products
If you receive a damaged or defective product, please document the issue with clear photos and initiate a return request within 48 hours of receiving the item.
Final Note
Cano’s clinic is committed to providing trusted veterinary and grooming essentials. Our return and refund process ensures that you can shop with confidence, knowing your satisfaction is protected.